What happens if I get flagged for rewards gaming or money looping?

This isn’t going to be fun. For you. Or us. 

Your account will be soft-locked, which means you won’t be able to transact, while we do some digging.

In a nutshell, we need to ensure you're using your Spot app for the reasons intended for and not for anything that’s in breach of our Ts&Cs like rewards gaming, money looping, or money laundering. Our compliance team will launch an investigation which could take up to 5 days to resolve.