What should I do if my card is stolen?

Freeze your card. This keeps your cash in your account and out of the wrong hands. 

To freeze your card:

1. Sign into your Spot app.
2. Tap the card icon at the bottom of your home screen.
3. Tap on the card you want to freeze and hit Freeze card.
4. We'll ask you to confirm, choose Yes to freeze or No to cancel.

If you think your card's been used by an unauthorized person, you can dispute the transaction in-app. Here’s how:

1. On your Spot home screen, tap history and then tap on the transaction you’d like to dispute.
2. Fill in the fields provided and hit Help

We’ll investigate the dispute and follow up with you on email.